Roscoe Blog

Roscoe Customer Satisfaction Results at All-Time High

roscoe customer satisfaction results at all-time highr

At Roscoe, nothing makes us happier than hearing that our customers think we are doing a good job. But it's not something we take for granted. It's something we measure.

Because as nice as it is to hear about all the things we're doing right, you can't achieve continual improvement unless you know what you could be doing better.

That's the reason that year after year for the past 26 years, we've hired the professionals at Market Measurement Inc. to interview our customers to gauge satisfaction and identify potential opportunities for improvement.

And this year, we are proud to report that we made their job harder than ever: The majority of Roscoe customers surveyed could not think of a single area where we could improve.

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97 Reasons to Celebrate

97 reasons to celebrate

At Roscoe, we're celebrating 97 years in business today and that is a lot to celebrate.

Nine plus decades have passed since two young entrepreneurs in 1921 recognized a booming city's need for someone to launder all of those work clothes. So we'll start there. Below are 97 reasons we are celebrating today.

2 Entrepreneurs

Our founders George C. Buik and John P. O'Connell, whose processes may have been dramatically different, but whose pioneering spirit still drives us today. Today, Buik's grandson Jim oversees a facility that employs state-of-the-art technology to deliver unparalleled efficiency, accuracy and customer service.

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Roscoe Family Picnic 2018: Over Too Soon

Roscoe Family Picnic 2018: Over Too Soon

We came, we ate, we conquered the marble run and then we ate some more, at the always delicious, always entertaining Roscoe annual family picnic at National Grove South on a perfect Chicago summer day.

Roscoe children of all ages welcomed our new clown "Strawberri" at the June 23 event. Strawberri's face painting and balloon making skills were in high demand.

"She had a very long line, from the time she arrived to the time she left," said Human Resources Team Leader Theresa Faulkner. "Everyone loved her."

Team Work & Taquitos

We also introduced a tricky new team-building exercise at this year's event, with the addition of the highly competitive marble game in which six-person teams competed to get a marble through three pieces of track into a cup. It was an exercise in cooperation and patience, but like all of our games, it was well rewarded.

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Seeing is Believing: The Roscoe Plant Tour

seeing is believing: the roscoe plant tour

If you're looking for an alternative to the big national uniform providers, you probably have a pretty good idea of what you don't want in a work uniform provider.

Missing uniforms, chronic billing issues and spotty customer service practices drive customers away from their national providers on a regular basis.

But it's one thing to know you're getting unacceptable service and another to figure out how to make sure it doesn't happen again. How do you know your next provider won't leave you pulling your hair out over the same sloppy practices?

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Roscoe Earns National Safety Recognition

Roscoe Recertifies for OSHA's SHARP Program

At Roscoe, safety is part of everything we do, from the work uniforms we provide to our customers, to the practices we follow in our own facilities. It's built into our culture.

So when we had the opportunity to take our safety program up to an even higher level, we were all in in.

As a result, Roscoe is now one of only 34 companies in Illinois to have received the Occupational Safety and Health Administration's Safety & Health Achievement Recognition Program (SHARP) certification, a voluntary program designed to improve workplace safety practices by providing free guidance from OSHA safety consultants and honoring those companies that take the extra step of undergoing a thorough evaluation of their safety practices.

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