Roscoe Blog

Take Our Virtual Tour and See How We Keep Raising the Bar for Work Uniform Service

Take Our Virtual Tour

At Roscoe, we don’t throw around terms like "perfect bundles" and "state-of-the-art" lightly.

We've been perfecting our processes for decades, honing old-fashioned standards for customer service while staying at the forefront of a technological revolution that has provided us with unmatched speed, accuracy and efficiency.

We didn’t do it alone. Along the way, we’ve engaged the toughest safety, quality, and productivity consultants we could find to scrutinize our processes, hold us accountable, and set the bar higher for continuous improvement. We’ve earned our reputation for safety, for environmental responsibility, for hygiene standards and for customer service the only way that counts: by putting ourselves – sometimes literally – under the microscope and opening our processes to the highest standards of evaluation.

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Roscoe's Sorting System Featured in Textile Services Magazine

Roscoe's Sorting System Featured in Textile Services Magazine

Textile Services Magazine, a publication of the uniform industry group TRSA, takes a behind-the-scenes look at Roscoe's new sorting system, detailing the company-wide effort behind our installation of the sleekly efficient German Kannegiesser ETECH system last year.

The story, which appears in the July/August issue, recounts the painstaking work done in preparation for the most modern sorting system in the industry, including modifications to our 100-year-old building and the dismantling of the old system – much of it done by our own team members, and all of it done without any interruption of service.

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How Roscoe Achieved Next-Level Work Uniform Quality

Technology & Teamwork Leave Roscoe Clients Looking Good

How Roscoe Achieved Next-Level Work Uniform Quality

At Roscoe, our state-of-the-art sorting system is an impressive piece of engineering. It automates the tracking of 3,000 garments an hour, sending, shirts, pants, jackets, and coats gliding along a system of overhead rails that can divert some items for repairs, while the rest speed along to be sorted by route, by customer and finally, by individual wearer.

The new system keeps garments perfectly spaced, preventing creases and wrinkles. It uses ultrahigh frequency (UHF) tags, which provide us – and our customers – same-day confirmation of every garment picked up for cleaning. Each garment is tracked from the day it is picked up to the day it is delivered, so we always know where your uniforms are.

Faster processing makes time for additional quality control, delivering garments ready for inspection one day sooner than under the previous sorting system. Here's how it works.

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Roscoe Implements Cutting Edge Auto-Sorting System

Roscoe Implements Cutting Edge Auto-Sorting System

When we powered up our new auto-sorting system at the beginning of this year, we ushered in a new era of work uniform rental excellence, capping a 10-year capital improvement plan that provides our customers with a level of service unmatched in the industry.

Now that's how you start a new year!

Taking Customer Service to the Next Level

Our new auto-sorting system is second-to-none in the industry – anywhere in the world. It gives us the capacity to sort and track up to 3,000 work uniform garments an hour with pinpoint accuracy and automation that puts the human touch where it belongs – in thorough quality inspections at the beginning and end of the process. It sets the stage for us to continue to grow our market share over the next decade, with unmatched customer service.

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Roscoe to Double Output with a New Work Uniform Sorting System

Roscoe to Double Work Uniform Laundering Output with a New Sorting System

In November 2017, Roscoe will go live with the implementation of a new work uniform sorting system known as the Kansort Simplex from Kannegiesser. The Kansort Simplex will allow us to double our output while using the same amount of labor that we currently have and providing us with additional time to inspect and prepare work uniforms for delivery.

The implementation of the Kansort Simplex represents the last phase of our modernization plan. Developed in 2007, our modernization plan represents our investment roadmap so that we can continue to deliver the best quality work uniform rental service in Chicago, northern Illinois, Northwest Indiana, and Southern Wisconsin.

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