Monday, January 28, 2019
The right work uniform program is a critical part of your business, and when it’s managed properly, it isn’t something that you have to spend a lot of time thinking about. It does what it’s supposed to do – building brand identity, keeping your employees safe and reflecting the professionalism of the job you do – without a lot of fuss or bother.
The wrong work uniform program has a way of showing up everywhere, sowing delay, aggravation and, eventually, chaos into every process. If you’ve experienced missing uniforms or uniforms in poor repair, you already know what the wrong work uniform provider looks like. But what does the right provider look like? How do you know if you switch that things will be any different?text
Friday, November 16, 2018
At Roscoe, we don’t throw around terms like "perfect bundles" and "state-of-the-art" lightly.
We've been perfecting our processes for decades, honing old-fashioned standards for customer service while staying at the forefront of a technological revolution that has provided us with unmatched speed, accuracy and efficiency.
We didn’t do it alone. Along the way, we’ve engaged the toughest safety, quality, and productivity consultants we could find to scrutinize our processes, hold us accountable, and set the bar higher for continuous improvement. We’ve earned our reputation for safety, for environmental responsibility, for hygiene standards and for customer service the only way that counts: by putting ourselves – sometimes literally – under the microscope and opening our processes to the highest standards of evaluation.text
Monday, August 20, 2018
At Roscoe, nothing makes us happier than hearing that our customers think we are doing a good job. But it's not something we take for granted. It's something we measure.
Because as nice as it is to hear about all the things we're doing right, you can't achieve continual improvement unless you know what you could be doing better.
That's the reason that year after year for the past 26 years, we've hired the professionals at Market Measurement Inc. to interview our customers to gauge satisfaction and identify potential opportunities for improvement.
And this year, we are proud to report that we made their job harder than ever: The majority of Roscoe customers surveyed could not think of a single area where we could improve.text
Friday, July 27, 2018
If you're looking for an alternative to the big national uniform providers, you probably have a pretty good idea of what you don't want in a work uniform provider.
Missing uniforms, chronic billing issues and spotty customer service practices drive customers away from their national providers on a regular basis.
But it's one thing to know you're getting unacceptable service and another to figure out how to make sure it doesn't happen again. How do you know your next provider won't leave you pulling your hair out over the same sloppy practices?text
Monday, April 09, 2018
At Roscoe, we've worked hard to earn our reputation for providing high quality work uniform rentals and unmatched customer service.
But behind the scenes, we work just as hard to be a good neighbor to our community, a responsible steward of the environment and a leader to the industry.
There's more to running a business than the bottom line. Especially when the business is one your family founded three generations back. We are building something we can be proud to leave to the next generation, and a place where our employees will be proud to work, now – and a decade from now. We want to be an asset to our community – the community where we go to work, where our customers reside and the same community that our team members call home.
We know that's not something that can be accomplished just by talking about it, so here's what we've been up to recently.text