Roscoe Blog

Roscoe Customer Satisfaction Results at All-Time High

roscoe customer satisfaction results at all-time highr

At Roscoe, nothing makes us happier than hearing that our customers think we are doing a good job. But it's not something we take for granted. It's something we measure.

Because as nice as it is to hear about all the things we're doing right, you can't achieve continual improvement unless you know what you could be doing better.

That's the reason that year after year for the past 26 years, we've hired the professionals at Market Measurement Inc. to interview our customers to gauge satisfaction and identify potential opportunities for improvement.

And this year, we are proud to report that we made their job harder than ever: The majority of Roscoe customers surveyed could not think of a single area where we could improve.

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Seeing is Believing: The Roscoe Plant Tour

seeing is believing: the roscoe plant tour

If you're looking for an alternative to the big national uniform providers, you probably have a pretty good idea of what you don't want in a work uniform provider.

Missing uniforms, chronic billing issues and spotty customer service practices drive customers away from their national providers on a regular basis.

But it's one thing to know you're getting unacceptable service and another to figure out how to make sure it doesn't happen again. How do you know your next provider won't leave you pulling your hair out over the same sloppy practices?

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Industry & Community Leadership: Beyond the Bottom Line

Roscoe Corporate Social Responsibility

At Roscoe, we've worked hard to earn our reputation for providing high quality work uniform rentals and unmatched customer service.

But behind the scenes, we work just as hard to be a good neighbor to our community, a responsible steward of the environment and a leader to the industry.

There's more to running a business than the bottom line. Especially when the business is one your family founded three generations back. We are building something we can be proud to leave to the next generation, and a place where our employees will be proud to work, now – and a decade from now. We want to be an asset to our community – the community where we go to work, where our customers reside and the same community that our team members call home.

We know that's not something that can be accomplished just by talking about it, so here's what we've been up to recently.

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Work Uniform Rental Invoices: Request a Roscoe Review

Work Uniform Rental Invoices: Request a Roscoe Review

If you're regularly dealing with invoicing issues, you likely don't have the right work uniform provider.

If you haven't had any recent issues, have you been keeping a close eye on your invoices?

Especially with the recent acquisitions of G&K and Arrow, we've heard a wide variety of complaints related to invoices, not to mention eroded service levels as key people start to leave their new corporate masters.

It's our belief that the right work uniform rental service provides more than high-quality work uniforms: they avoid shady invoicing practices and allow you to focus on your business instead of work uniform and floor mat business.

Here's what to watch out for, and what to do about it.

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Are You Happy with Your Work Uniform Provider?

Are You Happy with Your Work Uniform Provider?

Two independent work uniform rental providers serving the Chicagoland area were acquired last year by billion dollar, publicly held companies. Have you lost your driver, experienced any service interruptions and found questionable billing?

If so, now is a great time to consider switching to The Roscoe Company before your agreement auto-renews for another five years!

5 Reasons to Consider Roscoe

For almost 100 years, Roscoe provides work uniform excellence. We help ensure that your employees look great in front of customers, work safely and are productive. Of the many reasons to use our work uniform rental service, here are the top 5:

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